phgames Privacy Policy – Your Data, Handled with Care

phgames is an online sports betting and casino-style entertainment platform serving players across the Philippines. This Privacy Policy applies to all personal information collected when you visit our website, create an account, place bets, make deposits or withdrawals, or contact our support team. By using phgames, you acknowledge that you have read and understood how we handle your data as described in this document. We are committed to protecting your personal information in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about this policy, please refer to our FAQ page for guidance.

When you register on phgames, we collect personal details such as your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. During the course of your activity on the platform, we also collect transactional data including deposit and withdrawal records, betting history, game activity logs, and your preferred payment methods. We automatically gather certain technical information when you access our platform, including your IP address, device type, browser version, operating system, and session timestamps — this helps us maintain platform security and improve your experience. We may also collect information you voluntarily provide when you contact our support team, submit a complaint, or respond to a survey. All data collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for regulatory compliance and account verification.

Your personal information is used primarily to create and manage your phgames account, process deposits and withdrawals in Philippine pesos (PHP), verify your identity in line with anti-money laundering requirements, and deliver the gaming services you have requested. We also use your data to communicate important account updates, respond to support enquiries, and send you relevant platform notifications — you may opt out of non-essential communications at any time through your account settings. Technical and usage data helps us monitor platform performance, detect fraudulent activity, and continuously improve the security and reliability of our services. Where required by Philippine law or a lawful order from a regulatory authority, we may use your information to fulfil legal obligations or cooperate with investigations. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

phgames does not sell, rent, or trade your personal information to third parties for marketing purposes — your data is not a commodity on our platform. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these parties are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to disclose information — for example, in response to a court order, a request from the Philippine Amusement and Gaming Corporation (PAGCOR), or another competent authority — we will comply with such obligations while taking reasonable steps to notify you where permitted by law. If phgames undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, which will be bound by the same privacy commitments described in this policy. We will never disclose your personal information to unrelated third parties without your explicit consent except as described above.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction — including encrypted data transmission, secure server environments, and access controls that limit who within our organisation can view your data. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance obligations. When your data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule. If you believe your account security has been compromised, please contact our support team immediately using the details provided in the footer of this page.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please reach out to our support team using the contact details listed in the footer below — we will respond to verified requests within a reasonable timeframe in accordance with applicable law. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to honouring your rights and making the process of exercising them as straightforward as possible.

phgames may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through their account email address. Your continued use of the platform after any update is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. For any questions or concerns about this policy or our data practices, please visit our FAQ page or contact our support team directly.